At Club99, your privacy is a fundamental right, not an afterthought. This Privacy Policy explains exactly what personal data we collect from Malaysian players, why we collect it, how we use and protect it, and what choices you have over your own information. Please read this document carefully before registering an Account on the Club99 platform.
A plain-English summary of our core privacy commitments to every Club99 player in Malaysia. The full legal clauses follow in the sections below.
We collect only the personal data that is strictly necessary to operate your Club99 account, process your deposits and withdrawals in MYR, verify your identity under KYC obligations, and provide you with 24/7 English-language support. Nothing more.
Club99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information belongs to you. We share data with third parties only where legally required or strictly necessary to operate the platform.
All data transmitted between your device and Club99 servers is protected by 256-bit SSL encryption — the same standard used by global banking institutions. Sensitive data at rest is stored using industry-standard encryption and access controls.
You have the right to access, correct, and request deletion of your personal data held by Club99, subject to our legal and regulatory retention obligations. You may also object to certain processing activities. Requests are handled within a reasonable timeframe.
We do not retain your personal data indefinitely. Data is held only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law — including anti-money laundering (AML) regulations applicable to online gaming platforms.
Club99 is designed for Malaysian players. Your payment data — including records of transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, and Maybank — is handled with full awareness of the Malaysian regulatory environment and local data protection standards.
This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") is issued by Club99 (hereinafter referred to as "Club99", "the Company", "we", "us", or "our") and applies to all personal data collected, processed, stored, and used in connection with the Club99 online gaming platform accessible at club99.buzz (hereinafter referred to as "the Platform" or "the Website").
Club99 is an English-language online casino and sports betting platform built specifically for the Malaysian market. We offer MYR-denominated accounts, a full suite of Malaysian payment methods (including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX), and 24/7 English-speaking customer support.
This Policy is intended to provide you with clear, transparent information about how Club99 handles your personal data. We are committed to processing your personal data lawfully, fairly, and in a manner that respects your privacy rights. By registering an Account on Club99 or continuing to use the Platform, you acknowledge that you have read and understood this Policy.
Note: This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.
For the purposes of this Policy, the following definitions apply:
Club99 collects the following categories of personal data from or about you in connection with your use of the Platform:
Club99 collects personal data through the following means:
Club99 processes your personal data for the following specific purposes:
Club99 processes your personal data on the following legal grounds, depending on the specific processing activity:
Club99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited circumstances:
To process your MYR deposits and withdrawals, we share necessary transaction data with approved payment service providers including but not limited to Touch 'n Go eWallet, Boost, GrabPay, DuitNow infrastructure providers, FPX (Financial Process Exchange), Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency network processors. These parties receive only the data necessary to execute the specific transaction.
We may share your identity documents and related data with specialist KYC verification partners to assist in confirming your identity and age. These partners act as Data Processors under binding contractual data protection obligations.
Club99 may be required by law, court order, or regulatory obligation to disclose your personal data to relevant authorities — including gaming regulators, financial intelligence units, and law enforcement agencies. Where legally permissible, we will endeavour to notify you of such a disclosure requirement in advance.
We use third-party cloud hosting, analytics, and security service providers who process platform data on our behalf. All such partners are bound by data processing agreements that restrict their use of your data to the purposes defined by Club99.
In the event of a merger, acquisition, or sale of all or part of the Club99 business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations being imposed on the successor entity.
Our Commitment: We never sell your personal data to third-party advertisers, data brokers, or marketing agencies. Your data is used solely to operate and improve Club99 and to fulfil our legal obligations.
Club99 is a platform designed for the Malaysian market. However, some of our technology infrastructure, third-party processors, and service providers may be located outside Malaysia. Where personal data is transferred outside Malaysia, Club99 ensures that adequate safeguards are in place to protect your data, including:
By registering an Account on Club99, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia in connection with the provision of the Club99 services, subject to the safeguards described in this section.
Club99 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:
Please Note: Even if you close your Club99 Account, we are required by law to retain certain records (particularly financial transaction data and KYC documents) for a defined period. We cannot delete this data on request within the mandatory retention period.
Club99 implements a layered approach to data security, comprising both technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
All data in transit between your browser and Club99 servers is encrypted using industry-standard TLS 1.3 protocol.
Sensitive stored data — including password hashes and payment identifiers — is encrypted using AES-256 or equivalent algorithms.
Two-factor authentication (2FA) is available to all players and is recommended for enhanced account security.
Internal access to personal data is restricted on a strict need-to-know basis. Staff with data access are subject to confidentiality obligations.
While Club99 implements robust security measures, no online system can be guaranteed to be completely secure. You are also responsible for keeping your own login credentials confidential and for notifying Club99 immediately if you suspect any unauthorised activity on your Account.
The Club99 Platform uses cookies and similar tracking technologies to provide core functionality, remember your preferences, and analyse Platform usage. The following categories of cookies are used:
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Club99 Platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
You have the following rights with respect to your personal data held by Club99. To exercise any of these rights, please contact us using the details provided in Section 15. We will respond to all valid requests within a reasonable timeframe.
You may request a copy of the personal data Club99 holds about you, along with information about how it is being processed.
You may request correction of inaccurate or incomplete personal data. You can update basic Account information directly from your profile settings.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to our legal retention obligations under AML and gaming regulations.
You may request that Club99 restricts the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
You may request your personal data in a structured, machine-readable format where processing is based on consent or contract, and where technically feasible.
You may object to processing based on legitimate interests or for direct marketing purposes. Marketing opt-outs can also be managed through your Account notification settings.
Please Note: Some data rights may be limited where we have a legal obligation to retain or process the data — for example, transaction records required for AML compliance. We will always explain if a requested right cannot be fully exercised in your specific circumstances.
The Club99 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not register an Account or use the Club99 Platform in any capacity.
If Club99 becomes aware that personal data has been collected from an individual under the age of 21 without age verification, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered an Account on Club99, please contact us immediately at the details in Section 15.
Club99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes to this Policy will be communicated to registered Players via email notification or a prominent notice on the Club99 Platform, not less than seven (7) days before the changes take effect.
The most current version of this Policy will always be accessible at club99.buzz/privacy-policy. The "Effective Date" at the top of this page will be updated to reflect when the current version came into force. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Club99 processes your personal data, please contact us through the following channels. We aim to acknowledge all privacy-related queries within one (1) business day and to provide a substantive response within the timeframes required by applicable law.
For data access requests, rectification, erasure, or any other privacy matter, please email us. Include your Account username and the nature of your request.
[email protected]For urgent privacy queries or time-sensitive requests, contact our support team via live chat on the Club99 Platform. Available 24 hours a day, 7 days a week.
● Support Online NowPlease mark any written privacy request with the subject line "Privacy Request — [Your Username]" to ensure it is routed to the appropriate team promptly. We will verify your identity before processing any data access or deletion request to ensure your data is protected.
Now that you know exactly how we handle your personal data, you can play with confidence. Club99 is built for Malaysian players who value both great gaming and genuine privacy protection. Strictly for players aged 21 and above. Play responsibly.